Tom Fishburne shares a pretty funny comic on how to give and receive feedback. While this is from a Marketing standpoint, we can (as designers) also learn from this.
For us in the creative industry, getting buy-in to our ideas or concepts is paramount. I’ve personally have experienced every one of this feedback. Sometimes delivered in a rather unpleasant manner. As Designers and Design Thinkers, we have to seek creative ways to deal with such feedback that goes beyond just doing good work.
Often this includes being vigilant with meeting minutes or what agencies call “client contact reports”, identifying roles and responsibilities very early in the project, ensuring you understand the needs of all direct and indirect stakeholders and finally building a good rapport with your client to tease all of this information out.
This is a really nice and timely reminder to all, including myself.
Brian Ling (Design Sojourn)
Brian is a multidisciplinary Design Leader with more than 18 years of experience leading strategic design programs that drives successful Brands and Fortune 500 businesses such as GE, Philips, Nakamichi, Flextronics, Ericsson, Hannspree, and HP. His passion is in helping organisations leverage on Design Driven Innovation to make people’s lives better.