IMPROVING PROCESSES THROUGH SOFTWARE SOLUTIONS

CLIENT: PLAYEUM

PROJECT SCOPE

Playeum is Singapore’s first Children’s Centre for Creativity. Within their space, children can play, create and be inspired by their hands-on exhibitions and workshops. Playeum regularly receives visits from school groups. To manage these large group visits, the Playeum team has had to dedicate additional time to coordinate bookings and schedule staff.

To streamline this process for Playeum, Design Sojourn conducted a series of workshops and observations to fully understand the process of booking and the implications on staffing and manpower.

 

 

Our team then delved into a search for a cost-effective online software solution that could be tweaked to automate and streamline Playeum’s booking and staff scheduling processes.

After narrowing down to the optimal software solution that met Playeum’s needs, Design Sojourn went through an iterative process with Playeum’s team, testing the software with users, and based on their feedback, created the final booking form.

 

 

The form is currently embedded on their website for bookings.

As a result of the new booking and scheduling solution, the time taken to manage each booking fell decreased by 75%, while time taken for monthly staff scheduling decreased by 85%. The Playeum team can now focus their energies on what they do best – providing an engaging and stimulating environment where children can play, learn and grow.

 

Status: Completed (June 2016 to July 2017)

Competence: Consulting, Design Thinking, Experience and Service Design