The business strategy innovation project helped us understand that we need to change the way we do business — process staff, customer service, system and competition – and come up with a strategy to address hurdles we face and the different opportunities that we have.
It was an intense DT journey which got our stakeholders thinking and opened up to many new ideas…the experience map for our customers at the new campus will provide a useful reference point in the design of the campus.
I find the sessions invigorating. It is very fresh! They (Design Sojourn) keep us on track, which I think is the most integral part of this process.
We are an Enterprise Singapore (formally Spring) recognised Service Provider for the following grants: