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January 16, 2014 In Design Process

Moving from Customer Journeys to Customer Engagement

I'm sure we are all familiar with customer journey maps or experience maps. It is a great tool to visually map out the different touch-points a customer experiences when he engages a service or product. The main premise of an experience...

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October 5, 2012 In Design Process

A Great Way to Facilitate Journey Maps in Workshops

Journey map by Evan Litvak. A fresh look at a visualization of a circular repeated journey. Kim Cullen, from Adaptive Path, recently shares their process in teaching Journey Maps at Workshops. Their process was adapted from Jamin Hegman and Jared...

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About Design Sojourn

We are Hiring Experience Designers and Design Thinkers (2021)

Design Sojourn is a proven Design Led Innovation Consultancy passionate in radically transforming lives.  We are growing our team in 2021!…

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designsojournDesign Sojourn@designsojourn·
February 18, 2021

Excited to be facilitating the #designthinking 101 workshop in this first session! Come join our Design Director @brianling sharing the basics of how to take a human centred approach to problem solving. https://t.co/6Xw8bcZ2Ph

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