Counter-Intuitive Rules of Design

Kontra over at counternotions writes:

There are many counterintuitive ‘rules’ in product design, these two are among the most intractable: • The more successful a product, the harder it’s to upgrade. • The more users say they want a product update, the more they complain when the change


Design is Really Business Risk Management

When I talk to clients about budgets required to bring good design to the table, I get a lot of interesting looks and comments from them that imply one thing: they feel that design is a risky part of their business. You see, what business people