In the recent months two significant technological driven disruptive events have happen that could bring about the downfall of two of Singapore's largest corporations. Singtel, or Singapore Telecoms, is the first and biggest Telco (they own all the infrastructure) and Comfort one of the
I stumbled over a great Q&A over at Quora. Someone asked about what to do with their great ideas and inventions so that they won't get cheated. I've decided to reproduce the question here and the answer by Jimmy Wales, founder of Wikipedia,
What a great snippet of a 1996 film by Preston McLanahan. I really like how Paul Rand bridges the gap between art, aesthetics, form, content and ultimately design.
We don't talk a lot about movies at Design Sojourn. Maybe we should?
Renowned futurist Ray Kurzweil, also a Googler working on machine learning and voice processing, reviews the latest Spike Jonze movie Her. Predictably
I don't get why it's called Service Design? Especially when Service Design also considers products and systems in a 3-pronged holistic ecosystem? Or don't they? If so, why not call it Product design or System Design? Both disciplines do consider the other two. So designers in Service Design
It's not hard to come up with something new. It's hard to come up with something new that people want. I think that is kind of the separation point between having lots of ideas or creating lots of stuff,
So it seems that Frog's Chief Creative Officer, Mark Rolston, has left to start Argo a "new type" of design firm that is a hybrid mix of design agency, incubator and product development group. With argo, Rolston is looking to create a nimble design group that
I have always enjoyed discussing Design Methods and frequently use Damien Newman's Squiggle as a means to visually describe the Design or Design Thinking process. But how do you describe the feeling when you are knee deep in the process? How do you sort yourself
I'm sure we are all familiar with customer journey maps or experience maps. It is a great tool to visually map out the different touch-points a customer experiences when he engages a service or product. The main premise of an experience
I thought you might like to know that I've been invited by my friends at the Shih Chien University Industrial Design Department to conduct a workshop to explore the future of the Design Practice and the
It was just like last year. Sept 27, 2013 came and went while we were knee deep in a room littered with post-it pads of ideas. So much so, that we almost forgot that it's
The British Design Council has found that every £1 spent on design gives you over £20 in increased revenue, £4 increased profit and £5 in increased exports. A very nice and handy statistic to be liberally used in your next discussion with a business
Apollo Robbins, in wonderful TED talk, shares his observations on how people's attention can shape reality. He talks about how a human's brain when asked to process data (perhaps in the past) will not be able process data in the present. He does
In a rare interview with Fastcompany, CEO Dietrich Mateschitz shares his thoughts about what Red Bull is all about.
What Red Bull stands for is that it “gives you wings…,” which means that it provides skills, abilities, power etc. to achieve whatever you want to. It
Adaptive Path has designed a nice little mini-site to share and showcase their guide to Experience Mapping. Very generous of them and too good not to
This has to be one of the best definitions of the term "customer touchpoint or touch point" I've seen:
The marketer’s erogenous zone. An interaction between a business and a customer. Executives who walk a mile in customers' shoes before racing to "improve" relationships with big ideas
Can't see the video? What an amazing feat of design and engineering. A super long xylophone, created in the forest of Kyushu in Japan, runs down a hill and plays Bach's Jesu, Joy of Man's Desiring.
Our Design Led Innovation client consulting or facilitation sessions often involves a business diagnostic activity, that is split into something I fondly call: hard and soft diagnostics.
A hard diagnostic, aptly called as it covers hard financial numbers,
A great little video that accurately describes the changes the Industrial Design profession has gone through in the last 10 years. Notably how in the past a product's form was largely driven by the engineering components inside
The frame of tablets stealing PC market share might not make sense much longer. Even if it doesn’t soften the sting for fading makers of desktops and laptops, industry observers like Mikako Kitagawa, the Gartner analyst who worked on its report, are just waiting for